AI Innovation on Bybit
As artificial intelligence continues to change the crypto world, exchanges like Bybit are leading the charge to integrate such technologies into their platforms. On April 23, Bybit CEO Ben Zhou discussed how the company is employing AI to increase both user utilities as well as internal operations.
Tools Like CryptoLens and TradeGPT Increase Users
Bybit has added advanced AI-based features to help users better comprehend the complex crypto ecosystem. CryptoLens is an example that offers in-depth analysis of any cryptocurrency project, whether it is listed on Bybit or not. The feature analyzes fundamentals, tokenomics, social sentiment, and community engagement and offers a complete picture for investors.
Customer Support Gets an AI Boost
TradeGPT, on the contrary, is a clever assistant, making swift, token-based analysis, as well as technical analysis available. These allow users to take more informed decisions in real time.
Zhou identified that customer service is a big application for AI. While he did concede that “a lot of clients simply want to talk to a human,” he indicated that AI presently addresses over 80% of the users’ inquiries. The remedy, he emphasized, is to give AI agents sufficient access and authentication tools so that they would be able to deliver proper support and escalate difficult issues to human agents as appropriate.
AI for Development, Translation, and Legal Work
Bybit also heavily utilizes AI in the background. In product development, AI codes, tests, and deploys new features more efficiently. The translation team translates over 30 tasks on a daily basis in 20+ languages using AI tools.
Within the legal department, there is additionally an internal computer program called AiLegal that drafts contracts and documents, freeing up workload and turnaround time. All these developments allow Bybit to scale operations without compromising quality or accuracy.
Zhou’s remarks highlight the degree to which AI, far from being a total replacement for human intervention, is a key driver in adding efficiency and overall user experience across the exchange.
