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Trust Wallet confirms scale of the incident
Trust Wallet has acknowledged that 2,596 user wallets were affected following a recent security-related incident. The company stated that its investigation remains ongoing and that the true number of victims has been verified internally, even as the broader claims process continues.
According to the team, the emergence of a high volume of fraudulent recovery submissions has significantly slowed progress, forcing additional layers of validation.
“Accuracy over speed” in compensation efforts
In an official communication, Trust Wallet emphasized that its priority is ensuring accuracy rather than rushing the reimbursement process. The company noted that the presence of fake claims makes it critical to carefully authenticate affected wallets before any compensation is issued.
“Our priority is accuracy, not speed,” the company said, adding that the investigation and recovery process remain the team’s primary focus.
Team fully engaged in investigation
Trust Wallet also reassured users that all internal resources are currently being directed toward resolving the issue.
“This investigation and compensation process remain the company’s top priorities, and every team member is actively focused on it,” the statement said.
Update expected today
The wallet provider has asked users to remain patient, confirming that a further update will be shared later today. The company pointed to its official X account as the primary channel for ongoing communication.
BTCUSA outlook
The Trust Wallet incident highlights the operational challenges facing custodial and non-custodial wallet providers when dealing with large-scale user claims. While the identification of 2,596 affected wallets provides clarity on the scope of the issue, the presence of fraudulent compensation requests underscores the importance of rigorous verification processes in post-incident recovery efforts.
